cancellation policy

At Costa Rica Psychology, we strive to provide exceptional care while respecting the time and commitment involved in delivering our services. To ensure a smooth and efficient scheduling process, we have implemented the following cancellation policy:

1. Cancellation Notice:
Clients are kindly requested to provide a minimum of 24 hours’ notice if they need to cancel or reschedule their appointment. This allows us to offer the available time slot to other individuals who may be in need of our services.

2. Late Cancellations and No-Shows:
In the event of a cancellation less than 24 hours prior to the scheduled session or failure to attend the appointment without prior notice, clients will be responsible for the full session fee. This policy ensures that we can maintain our commitment to serving all our clients effectively.

3. Rescheduling:
Clients who need to reschedule their appointment and provide at least 24 hours’ notice will be accommodated to the best of our ability. We understand that unforeseen circumstances can arise, and we are here to work with our clients to find a new mutually convenient time for their session.

4. Emergencies and Exceptions:
In case of emergencies or unforeseen circumstances that prevent clients from attending their scheduled appointment, we kindly request that they contact us as soon as possible. We understand that certain situations are beyond their control, and we will handle them with compassion and flexibility.

We greatly appreciate the understanding and cooperation of our clients in adhering to our cancellation policy. By respecting these guidelines, we can optimize our schedule and ensure that we can continue providing the highest level of care and support to all individuals seeking our services.

If clients have any questions or concerns regarding our cancellation policy, we encourage them to reach out to us. Thank you for choosing Costa Rica Psychology, and we look forward to supporting clients on their journey towards improved mental and emotional well-being.